John Hooper
Compliance Officer
Consumer Relations Division
Employee of the Month February 2011
John Hooper
Compliance Officer
Consumer Relations Division
The New Mexico Public Regulation Commission recently honored John Hooper as its Employee of the Month for February 2011.
Hooper, a compliance officer with the agency’s Consumer Relations Division, has been employed by the NMPRC for three years. This is the second time in as many years that John has earned the EOM honor.
“John Hooper is a very dedicated employee to the PRC. HE handles consumer complaints in a very efficient and courteous manner,” CRD Director Jim Williamson wrote in his letter nominating Hooper for the award. “We are fortunate to have him in our bureau.”
Accompanying Hooper’s nomination form was a letter from a consumer who sang the compliance officer’s praises.
“… John has gone above and beyond how I expected this procedure to go. He has kept me informed every step of the way, even going so far as to scan and e-mail a copy of the resolution letter,” Jimmy Andrews wrote. “He was an excellent listener and empathized with my situation … John is a testament to the NMPRC’s commitment to the community, even when that community is across the country. I have dealt with several other National, and our Federal, State and Local government employees and while most of the time the experience was not noteworthy, this one was. My hand of gratitude is extended to John and the NMPRC, thank you.”
Please take a moment and join us in congratulating John Hooper, our Employee of the Month for February 2011.
January Employee of the Month
Sandra Padilla
Agents Licensing Bureau
Insurance Division
New Mexico Public Regulation Commission employee Sandra Padilla-Ramirez has been honored as the agency’s Employee of the Month for January 2011.
Padilla-Ramirez works as an insurance claims, policy and process clerk for the Agent Licensing Bureau of the PRC’s Division of Insurance. She has been with the agency for more than two decades and has held her current position since 1995.
Padilla-Ramirez was nominated for the honor for her friendly and professional demeanor.
“She is always willing to assist with special projects assigned to her. She is ready to work above and beyond the call of duty in order to meet goals or to solve problems, even if the job in discussion is not one of the regular duties she is usually assigned,” said her supervisor Kacy Aiken. “Work rules are made to be followed and she follows policies and inspires others to do so too. She is punctual, disciplined and a conscientious employee. She is an asset to the Agent Licensing Bureau.”
Padilla-Ramirez was lauded for her dedicated service by each of the PRC’s elected Commissioners during a recent open meeting.
December Employee of the Month
Ana Kippenbrock
General Counsel Bureau
ASD Division
December 2010
Ana Kippenbrock
OGC — Paralegal
Ana Kippenbrock, who serves as a paralegal with the New Mexico Public Regulation Commission’s Office of General Counsel (OGC), was honored as the agency’s Employee of the Month for December 2010.
Kippenbrock was nominated for the award by NMPRC General Counsel Robert “Bob” Hirasuna, who said Kippenbrock has gone above and beyond the call of duty and has helped improve efficiency within the Office of General Counsel.
“I’d like to nominate Ana Kippenbrock (for Employee of the Month for December 2010),” Hirasuna wrote in his letter of nomination. “She has always shown a remarkable amount of initiative in looking for ways to improve the efficiency of the office, identifies tasks that need to be done, and then volunteers to complete,” Hirasuna added. “She has been a valuable asset to this office.”
Join us in congratulating Kippenbrock for being named NMPRC’s Employee of the Month.
November Employee of the Month
Vicky DeAguero
Company Licensing Bureau
Insurance Division
Vicky DeAguero Named
PRC’s Employee of the Month
Vicky DeAguero was recently honored as the New Mexico Public Regulation Commission’s (PRC) Employee of the Month for November 2010.
DeAguero, who served as executive assistant to PRC Chief of Staff Michael Rivera, earned the accolade for a host of reasons, including her assistance in the hiring process for the agency’s new Native American Liaison.
DeAguero was nominated for the honor by Chief of Staff Rivera, who wrote: “Vicky provided superb support to the Chief of Staff’s office, which oversees the day-to-day activities of all divisions and bureaus of the PRC. Most notably, Vicky provided exceptional assistance to the Chief of Staff in the selection and appointment of the Native American Liaison. This included logging in all resumes of potential candidates, developing a pre-screening application.
Vicky provided superb support to the Chief of Staff’s office which oversees the day to day activities of all divisions and bureaus of the PRC.
Most notably, Vicky provided exceptional assistance to the Chief of Staff in the selection and appointment of the Native American Liaison. She was instrumental in logging in all resumes of potential candidates, developing a pre-screening applicant matrix, communicating with the Search Committee (which included PRC staff and Native American representatives from the Jicarilla, Pueblo and Navajo communities), responding to inquiries from applicants, organizing meetings of the committee, and setting up interviews.
Her cheerful personality and positive attitude also made everyone feel welcome at the Chief of Staff’s office.
October Employee of the Month
Mary-Louise Gallegos
Financial Management Bureau
ASD Division
Gallegos named NMPRC’s
Employee of the Month for October
The New Mexico Public Regulation Commission selected Mary Louise Gallegos of the Administrative Services Division as the agency’s Employee of the Month for October 2010.
Mary Louise works in Financial Management of ASD. The division’s departments constantly send her per diem requests almost weekly. She pleasantly processes these and disburses them in a timely manner and with a pleasant attitude. Because of her, ASD staffers don’t have to worry about trying to schedule their next out of town trips
