2010 NMSA 1978 8-8-8
A. The consumer relations division shall:
(1) receive and investigate nondocketed consumer complaints and assist consumers in resolving, in a fair and timely manner, complaints against a person under the authority of the commission, including mediation and other methods of alternative dispute resolution; provided, however, that assistance pursuant to this paragraph does not include legal representation of a private complainant in an adjudicatory proceeding;
(2) work with the consumer protection division of the attorney general's office, the governor's constituent services office and other state agencies as needed to ensure fair and timely resolution of complaints;
(3) advise the commission on how to maximize public input into commission proceedings, including ways to eliminate language, disability and other barriers;
(4) identify, research and advise the commission on consumer issues;
(5) assist the commission in the development and implementation of consumer policies and programs; and
(6) perform such other duties as prescribed by the commission.
B. All complaints received by the division with regard to quality or quantity of service provided by a regulated entity or its competitors shall be recorded by the division for the purpose of determining general concerns of consumers. A report of consumer complaints and their status shall be included in the commission's annual report.
|
